Frequently Asked Questions (FAQ)

Do I need a referral?

You do not need a referral from a physician to be seen at the practice but referrals are more than welcome.

How do I get started?

We have a wonderful team of psychotherapists at the practice; feel free to click this link here to learn more about each therapist. If you are still unsure who to book with or would like to discuss what kind of help you are looking for, feel free to contact us at 613-417-7741 or fill out this form

We offer a complimentary 15-minute phone or video consultation where you can speak directly with your preferred therapist.

How do I schedule an appointment?

What types of therapy do you offer?

We currently offer individual and couples counselling to adults and individuals 16+. For more about the services and types of therapy offered at our clinic please click here. 

Are fees covered by insurance?

Please inquire with your provider if they cover services provided by Registered Psychotherapists. Your extended healthcare provider may render services partially or in full. We provide patients with a detailed invoice of their session, which you can submit to your insurance company for reimbursement. We do not provide direct billing at this time.

What are your fees?

Fees are $160+HST. Payment for service is due at the beginning of each session and will be provided with an invoice/receipt at the end of your appointment.

 

Sliding scales are currently not being offered.

What form of payment do you accept?

We accept payment via credit card or e-transfer. Your therapist will discuss payment options with you during your consultation appointment.

Are you covered by OHIP?

We are a private practice, therefore, we are not covered by OHIP.

How long are appointments?

Treatment appointments are 50 minutes in duration, this is standard practice in psychotherapy to allow your therapist to update your file.

How many sessions until I get better?

Everyone’s circumstances are unique and the length of therapy is dependent on various factors such as your desire and personal development. A typical psychotherapy treatment plan is 12 weeks but it’s difficult to instill lasting change if it is less than this but certainly not impossible. Feel free to discuss your individual needs with your therapist directly.

What can I expect at the first appointment?

The first appointment is a chance for your therapist to get to know you and your presenting issues better. We call the first session or two “Intake Assessment Sessions”, this means your therapist will ask you a variety of questions to gain a better understanding of how they can help you and what kind of treatment plan would be best for your individual journey. You may also discuss goals for your therapy journey in this session. Please don’t hesitate to ask your therapist any questions about your treatment plan at any point in time. Therapy is a very collaborative process!

What if the therapist isn’t a good match for me?

If you do not feel like the therapist is the right person to help you with your needs, please contact us directly and we can refer you to another therapist at the practice or outside of the practice, we want you to find the best therapist to support you!

Do you offer virtual/online sessions?

Yes! We offer virtual therapy through secure video conferencing and are in compliance with the Personal Health Information Protection Act (PHIPA). You will be provided with an emailed virtual link 30 minutes prior to your session start time. We do not offer in-person sessions at this time for new clients.

Do you offer Assessments?

We do not provide psychological assessments or reports for ADHD or Psycho-educational purposes at this time.

What is the cancellation policy?

In order to accommodate everyone, please provide 48-hours notice. With the exception of emergencies, any cancellation with less than 48-hours notice will be charged the full session fee.

What should I do if I or my teen/child is in crisis?

In the event of an emergency or crisis, please call 9-1-1, and go to your nearest Emergency Room. You can also find other resources such as 24/7 hotlines here: https://www.ottawapublichealth.ca/en/public-health-topics/resources/Documents/mental_health_addictions_resource_list_en.pdf

Not sure who to book with? No problem. Fill out the form below and our patient care coordinator will get back to you in 24 business hours.

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