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Blissful Balance Counselling
Privacy Policy

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Privacy Policy for Blissful Balance Counselling

This Privacy Policy outlines how we collect, use, and disclose your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Ontario. By accessing or using our website or services, you consent to the practices described in this policy.

1. Collection of Personal Information

We collect personal information that is necessary for the operation of our website and services. Personal information includes but is not limited to:

  • Contact Information: Name, email address, phone number, mailing address.

  • Payment Information: Credit card details, billing information.

  • Health Information: As applicable in the context of therapy services, we may collect personal health information (PHI) to provide care and services, which will be treated with the utmost confidentiality.

  • Technical Data: IP address, browser type, device information, and usage data.

  • Other Information: Any data provided by you via forms, surveys, or interactions with our website.

2. How We Use Your Personal Information

We use the personal information we collect to:

  • Provide you with our services and manage our relationship with you.

  • Communicate with you, including to respond to inquiries or provide updates about our services.

  • Process payments and transactions securely.

  • Improve the content and functionality of our website.

  • Comply with legal and regulatory requirements.

3. Disclosure of Your Personal Information

We may disclose your personal information in the following circumstances:

  • Service Providers: To third-party companies that assist with our business operations (e.g., payment processors, IT service providers).

  • Legal Obligations: If required by law, we may disclose your personal information to government authorities or law enforcement.

  • With Your Consent: If we have your consent, we may share your information with other parties as specified at the time of consent.

We do not sell, trade, or rent your personal information to third parties.

4. Security of Your Personal Information

We implement various technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption technologies and secure server protocols for any sensitive data you provide to us. However, no data transmission over the Internet is completely secure, and we cannot guarantee the security of information transmitted to or from our website.

5. Use of Cookies

Our website uses cookies to enhance your experience and analyze website traffic. Cookies are small files stored on your device that allow us to recognize and track your usage of our website. You can manage cookie settings in your browser, but please note that disabling cookies may affect the functionality of the website.

6. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we are required to keep client records for a minimum of seven years under Ontario's healthcare regulations.

7. Your Rights and Choices

As a resident of Ontario, you have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete information.

  • Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, where applicable.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information to them.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with the updated date. We encourage you to review this policy periodically to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Blissful Balance Counselling
Email: admin@blissfulbalancecounselling.com
Phone: (613) 417-7741
 

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